Privacy Policy

At Travel Crown, operated by Lingao Jiaoyouguan Technology Co., Ltd., your privacy is not an afterthought — it is a cornerstone of the trust you place in us when you share your travel aspirations. This Privacy Policy explains in clear, plain language what personal data we collect, why we collect it, how we use it, who we share it with, and the rights you have over your information.

We encourage you to read this policy in full. By using our website at travelcrown.buzz, contacting us through our inquiry form, or engaging our travel planning services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy applies to all visitors to our website, all individuals who submit inquiries through our contact forms, and all clients who engage Travel Crown for travel planning and concierge services.

Travel Crown collects only the information necessary to provide you with exceptional travel planning services. The types of information we may collect include:

Information You Provide Directly:

• Contact details: Your full name, email address, and phone number when you submit an inquiry through our website or communicate with us via email at support@travelcrown.buzz or by phone at +1 (406) 626-9073.
• Travel preferences: Your preferred destinations, travel dates, group composition, desired experiences, budget range, and any special requirements or preferences you share with us.
• Communications: The content of any messages, emails, or phone conversations you have with our travel designers.
• Booking information: Passport details, dietary requirements, medical needs relevant to travel, frequent flyer numbers, and other information necessary to complete reservations on your behalf — collected only when you engage our services.

Information Collected Automatically:

• Website usage data: Pages visited, time spent on each page, referring URLs, and general browsing patterns — collected through standard web server logs.
• Device information: Browser type, operating system, device type, screen resolution, and IP address.
• Cookie data: As described in Article 6, we use limited cookies to ensure our website functions properly and to understand how visitors engage with our content.

Every piece of information we collect serves a specific, legitimate purpose connected to delivering the Travel Crown experience. We use your information to:

• Respond to inquiries: When you contact us about planning a journey, we use your contact details and preferences to respond with personalized recommendations and itinerary ideas.
• Design and deliver travel services: To research, plan, book, and manage the travel experiences you have requested — including flights, accommodations, transfers, activities, and special arrangements.
• Communicate with you: To send confirmations, updates, travel documents, and important information about your bookings. We may also send occasional newsletters or travel inspiration — but only with your explicit consent.
• Improve our services: To analyze how visitors use our website and which destinations and experiences generate the most interest, so we can continually refine what we offer.
• Legal and regulatory compliance: To comply with applicable laws, regulations, and legal processes — including tax reporting, fraud prevention, and responding to lawful requests from public authorities.

We will never use your personal data for purposes incompatible with those described above without first notifying you and, where required by law, obtaining your consent.

For individuals located in the European Economic Area, the United Kingdom, or other jurisdictions requiring a legal basis for data processing, Travel Crown relies on the following lawful grounds under the General Data Protection Regulation (GDPR) and equivalent laws:

• Contractual necessity: When you engage our travel planning services, we process your data as necessary to fulfill our contractual obligations to you — for example, to make reservations, arrange travel, and communicate about your itinerary.
• Legitimate interests: We process certain data based on our legitimate business interests, which include improving our website, responding to general inquiries, and marketing our services to prospective clients — provided these interests do not override your fundamental rights and freedoms.
• Consent: Where required, we will obtain your explicit consent before processing your data — for example, before adding you to our newsletter mailing list or before processing sensitive personal data (such as health information relevant to travel). You may withdraw consent at any time.
• Legal obligation: We process data as necessary to comply with applicable laws, including tax regulations and lawful requests from government authorities.

If you have questions about the specific legal basis applicable to your data, please contact us at support@travelcrown.buzz.

Travel Crown does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only in the following limited circumstances and strictly on a need-to-know basis:

• Travel service providers: To fulfill your bookings, we share necessary information with airlines, hotels, tour operators, private guides, transfer services, and other providers involved in delivering your travel experience. Each provider receives only the data essential to the specific service they are providing.
• Technology partners: We engage trusted third-party service providers to assist with website hosting, email delivery, analytics, and customer relationship management. These providers are contractually bound to process data only on our instructions and to maintain appropriate security measures.
• Legal and regulatory authorities: We may disclose information when required by law, court order, or governmental regulation — or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business assets, your data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

Travel Crown uses a minimal set of cookies and similar technologies to ensure our website functions correctly and to understand how visitors engage with our content. We do not use cookies for behavioral advertising or for building user profiles for sale.

Types of cookies we use:

• Essential cookies: These are necessary for the website to function — for example, maintaining your session as you navigate between pages. These cookies do not store personally identifiable information and are deleted when you close your browser.
• Analytics cookies: We may use privacy-respecting analytics tools to understand aggregate website usage patterns — pages visited, time on site, and broad geographic location. We configure these tools to anonymize IP addresses and to respect Do Not Track signals where possible.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, and to set preferences for how websites may use them. Please note that disabling essential cookies may affect the functionality of our website. For more detailed guidance on managing cookies, visit your browser's help documentation.

Travel Crown takes the security of your personal data seriously. We implement and maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, and destruction.

Our security measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols for all communications between your browser and our servers.
• Encryption of sensitive data at rest using industry-standard encryption algorithms.
• Access controls that limit data access to authorized personnel who require it to perform their duties — travel designers, customer support staff, and technical administrators.
• Regular security assessments and monitoring of our systems for potential vulnerabilities.
• Data minimization practices — we collect only what we need and retain it only for as long as necessary.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying you in the event of a data breach that affects your personal information, in accordance with applicable law.

If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information. Travel Crown fully respects these rights:

• Right to know: You have the right to request that we disclose what categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the business purpose for collection, and the categories of third parties with whom we have shared it.
• Right to delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions — such as when the information is necessary to complete a transaction you requested, to detect security incidents, or to comply with a legal obligation.
• Right to opt-out: Travel Crown does not sell personal information as defined under the CCPA. We do not sell, and have not sold in the preceding twelve months, any personal information to third parties for monetary or other valuable consideration.
• Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights. This means we will not deny you services, charge you different prices, or provide a different quality of service because you exercised a privacy right.

To exercise your CCPA rights, please contact us at support@travelcrown.buzz or call +1 (406) 626-9073. We will verify your identity before processing your request and will respond within the timeframe required by law — typically 45 days.

Travel Crown's services are designed for adults. We do not knowingly collect, use, or disclose personal information from children under the age of 16 without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under 16 without such consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at support@travelcrown.buzz. We will work promptly to address the situation.

When families travel with us, any information about minor travelers is collected exclusively through their parents or legal guardians and is used solely for the purpose of arranging the requested travel services — such as airline ticketing, hotel accommodations, and activity bookings.

Travel Crown is headquartered in Lingao, Hainan, People's Republic of China. By nature of our business — planning international travel — your personal data may be transferred to, stored in, and processed in countries outside your country of residence, including the destinations you travel to and the countries where our service providers operate.

When we transfer personal data across international borders, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards include:

• Transferring data only to countries that have been deemed to provide an adequate level of data protection by relevant regulatory authorities.
• Using contractual clauses that obligate data recipients to provide equivalent levels of protection.
• Obtaining your explicit consent for transfers where required by applicable law.

If you have questions about where your data is stored or the safeguards applicable to a specific transfer, please contact us.

Travel Crown reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make changes, we will:

• Post the revised policy on this page with an updated Last Updated date.
• For material changes, provide a prominent notice on our website or send a direct notification via email to clients who have an active relationship with us.
• Where required by law, obtain your renewed consent before applying changes that materially affect how we process your data.

We encourage you to review this Privacy Policy periodically. Your continued use of Travel Crown's website and services after any changes constitutes your acknowledgment and acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or how Travel Crown handles your personal data, we welcome you to reach out. Our team is committed to responding thoughtfully and promptly.

Travel Crown — operated by Lingao Jiaoyouguan Technology Co., Ltd.
Email: support@travelcrown.buzz
Phone: +1 (406) 626-9073
Website: travelcrown.buzz

For data subjects in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal data violates applicable law. We would, however, appreciate the opportunity to address your concerns directly before you escalate — please contact us first.